Terms & Conditions

Last Updated: August 2026

Welcome to Broadbox.

These Terms & Conditions govern your use of the Broadbox website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions, subject to any mandatory consumer rights applicable to you.

1. About Broadbox

Broadbox operates an online retail store offering products across multiple categories, including home and kitchen, home décor, beauty and personal care, cosmetics, electronics, gadgets, fitness products, gym accessories, pet supplies, lifestyle products, and other general merchandise.

Business Name: Broadbox

Email: [YOUR EMAIL ADDRESS]

Phone: [YOUR PHONE NUMBER]

Business Address: [YOUR BUSINESS ADDRESS]

2. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications, prices, and other information are accurate.

However, minor differences may occur, including differences in colour, packaging, measurements, appearance, or manufacturer specifications.

Where a product specification is important to your purchase decision, please review the product information carefully before ordering.

3. Prices

Prices are displayed on the website at the time of purchase.

Prices may change without prior notice, but changes will not affect an order that has already been accepted unless required or permitted by law.

Where applicable, taxes, duties, shipping charges, or other costs will be displayed or explained before checkout.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted.

We reserve the right to cancel an order where permitted by law, including where:

• A product is unavailable

• There is an obvious pricing or listing error

• We reasonably suspect fraudulent activity

• We are unable to fulfil the order

• A technical error has affected the order

If we cancel an order after payment has been received, the applicable payment will be refunded.

5. Payment

Payments are processed through available payment methods shown during checkout.

You must provide accurate payment and billing information.

We may use third-party payment processors to process transactions securely.

6. Shipping

Delivery estimates and shipping conditions are described in our Shipping Policy.

Delivery times may be affected by circumstances outside our reasonable control.

Nothing in these Terms limits any delivery rights provided by applicable consumer law.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable consumer-protection laws.

Nothing in these Terms removes or restricts statutory rights that cannot legally be excluded.

8. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

You agree to provide accurate information and to notify us if you believe your account has been accessed without permission.

9. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to the website

• Interfere with website security

• Introduce malicious software

• Copy or misuse website content without permission

• Use automated systems in a way that harms website operation

• Submit fraudulent or misleading information

10. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, design elements, and other materials may belong to Broadbox or its licensors.

You may not reproduce, distribute, modify, or commercially exploit such content without appropriate permission.

11. Third-Party Products and Services

Certain products or services may be supplied, fulfilled, or supported by third-party providers.

Where applicable, additional manufacturer or supplier terms may apply.

12. Product Safety

Customers should carefully read product instructions, warnings, labels, and safety information before using any product.

Some products may have age, usage, installation, health, safety, or other restrictions.

Customers are responsible for using products according to applicable instructions and warnings.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Subject to applicable law, Broadbox will not be responsible for losses that are not reasonably foreseeable or are caused by circumstances outside our reasonable control.

For products that require professional installation, customers should use an appropriately qualified professional where required.

14. Events Outside Our Control

We will not be responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, strikes, government restrictions, transportation disruptions, carrier failures, or major technical failures.

15. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website with the updated date.

16. Governing Law

These Terms are intended to operate in accordance with applicable laws.

Where mandatory consumer-protection laws apply to you, those rights will continue to apply regardless of any conflicting provision in these Terms.