Shipping Policy

Last Updated: August 2026

Thank you for shopping with Broadbox.

We aim to provide reliable and convenient delivery to customers in the United Kingdom, United States, and other countries where we currently offer shipping.

1. Order Processing

Orders are normally processed within [X–X] business days after payment has been successfully received.

Processing times may vary depending on the product, supplier, availability, order volume, weekends, public holidays, or other circumstances.

If an item has a different processing time, the estimated processing time will be stated on the relevant product page.

2. Delivery Times

Estimated delivery times are provided on the relevant product page or during checkout.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Actual delivery times may be affected by:

• Customs clearance

• Weather conditions

• Carrier delays

• Public holidays

• Incorrect or incomplete delivery information

• Remote delivery locations

• International shipping restrictions

• Other circumstances outside our reasonable control

3. Shipping Charges

Shipping charges, where applicable, will be displayed on the product page or at checkout before you complete your purchase.

If free shipping is offered for a particular product or destination, this will be clearly stated.

4. International Shipping

Broadbox may ship products internationally.

Customers are responsible for providing accurate delivery information and ensuring that the purchased product can legally be imported into their destination country.

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and the nature/value of the shipment.

Unless explicitly stated otherwise, such charges are the customer's responsibility.

5. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, we may contact you regarding available options. Additional shipping charges may apply where appropriate.

7. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged, please contact us as soon as reasonably possible.

For damaged deliveries, we may request photographs of the packaging and product to assist with an investigation or claim.

8. Delivery Delays

Broadbox is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, strikes, or other extraordinary events.

Nothing in this policy limits any consumer rights that cannot legally be excluded.