Privacy Policy

Last Updated: August 2026

This Privacy Policy explains how Broadbox collects, uses, stores, and protects personal information when you visit our website or purchase products from us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Phone number
Payment and transaction information
Order details
Account information
Customer service communications
Device and browser information
IP address
Website usage information
Marketing preferences

We only collect information that is reasonably necessary for our business operations and applicable purposes.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Process payments
Arrange shipping and delivery
Provide customer support
Respond to enquiries
Manage returns and refunds
Prevent fraud and abuse
Improve our website and services
Maintain business records
Communicate important information about your orders
Send marketing communications where legally permitted and where appropriate consent has been obtained
Comply with legal and regulatory obligations

3. Payment Information

Payments may be processed by third-party payment providers.

Broadbox does not necessarily store complete payment card information on its own systems.

Payment providers may process your information according to their own privacy policies and security procedures.

4. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Understand website usage
Improve website performance
Support analytics
Personalise or measure marketing where applicable

Where required by law, we will request appropriate consent before using non-essential cookies.

5. Sharing Information

We may share necessary information with trusted service providers, including:

Payment processors
Shipping and delivery providers
Warehousing or fulfilment partners
Technology and website service providers
Analytics providers
Customer support providers
Fraud-prevention services
Professional advisers
Government authorities or law-enforcement agencies where legally required

We do not sell personal information simply as part of ordinary order processing.

6. International Data Transfers

Because Broadbox may serve customers internationally, personal information may sometimes be processed or transferred outside the country where you live.

Where required, we will take appropriate measures to protect personal information and comply with applicable data-protection requirements.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

Request access to personal information
Request correction of inaccurate information
Request deletion
Restrict certain processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the appropriate data-protection authority

To exercise applicable rights, contact us using the details below.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian involvement.

We do not knowingly collect personal information from children for purposes prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.